FAQs

Why choose Automate?

Automate helps you take your automation efforts to the next level. Powerful enterprise-grade robotic process automation handles everything from repetitive administrative tasks to highly complex, mission-critical business operations. Centralize your automation efforts and easily integrate key business applications all in one place. And with our intuitive design, it’s easy for all levels of users across multiple teams to put Automate to work in their departments. Plus, we’re built with security in mind, so you can ensure you stay compliant with industry standards.

 

What are bots?

Bots are simple yet powerful deployment components that will have you streamlining enterprise operations within minutes. These reusable bots serve as further building blocks for your automation efforts.

 

What is the Bot Store?

Creating bots, workflows, and tasks has never been easier with the Bot Store,  an ever-expanding library with hundreds of bots to help you with your goals.

 

Why should I use a bot?

A bot is just another brick in the foundation of process automation. You can use it as a stand-alone tool or as part of a broader workflow.

 

How do I import a bot?

Please follow our guide: How to Import Automate Bots.

 

How do I contribute or request a new bot?

Add your feedback creating a new ticket using our Request a Bot form. Your idea will be evaluated and, if accepted, added to our product road map.

 

How to request additional help?

Automate Bots are the result of our experience training and implementing Automation initiatives for our customer. All the configurations are maintained by HelpSystems Professional Services. If you need our help to configure a bot, please fill the following form at https://www.helpsystems.com/cta/get-started-services-helpsystems.

 

How to report a bug?

Before opening a support case, please search our existing support content in the Knowledge Base.

If you can't find the answers you're looking for in our Knowledge Base, submit an official case and our friendly support staff would be happy to assist you.

Support Requests and emails are only monitored during business hours.  If you need immediate assistance, please give us a call at 1 800-328-1000.